Refunds and cancellations for digital access.

Refund eligibility depends on the purchase type, whether digital access or a download was used, duplicate or unauthorized charges, a verified technical failure, Paystack rules, and rights available under applicable consumer law.

Approved refunds are returned through the original payment method where the provider supports it. Access associated with a refunded purchase may be removed after the refund is confirmed.

Readers may request cancellation of future renewal through the account or support path shown at checkout. Submit the request before the next renewal date so it can be reviewed before another billing cycle.

Cancellation may stop future billing without automatically refunding past billing periods unless required by law, provider rules, or an approved support decision.

Individual book purchases may provide immediate digital access. Refund eligibility may depend on whether access or downloads were used, local law, provider rules, duplicate charges, technical failure, or a support-reviewed exception.

Download links are intended to be short-lived and account-specific. Sharing, reselling, or redistributing downloads may make a refund request ineligible.

For a refund, cancellation, duplicate-charge, access, or download issue, contact hello@navirella.com with the account email, title, payment provider reference if available, and a short description.

Do not send card numbers, passwords, webhook secrets, or private credentials in support messages.