Get help without sending private credentials.

Email hello@navirella.com with the account email you used, the relevant book title or route, and a concise description of what happened.

Do not send passwords, card numbers, auth cookies, webhook secrets, API keys, private storage paths, signed URLs, or other credentials in support messages.

Account access, password reset, Google sign-in, saved reading progress, purchases, subscriptions, refunds, cancelled checkouts, rewards, downloads, and premium access are all support-eligible topics.

For rights, licensing, copyright, editorial, privacy, data access, or data deletion requests, include the title, URL, account email if relevant, and the action you are requesting.

Before launch, support operations, ownership, and response windows still need final operator review. After launch, support should be monitored alongside Vercel, Supabase, payment, ad, reward, and job queue health.

Urgent security reports should clearly say security in the subject line and avoid including exploit secrets or private data beyond what is necessary to understand the report.